Customer Service

Delivery Information 

**Please ensure someone is home to accept delivery. Gifts cannot be left unattended and unsuccessful deliveries will be attempted the next business day. After this an additional delivery fee will be charged**

We deliver Monday to Friday in the afternoon between (1pm to 4pm). We DO NOT deliver on Weekends. (exceptions are Easter, Mothers Day & Fathers Day).  We cannot guarantee a delivery will be made at a specific time.

FREE DELIVERY IN DARWIN & PALMERSTON WHEN YOU SPEND $150 OR MORE.
(Does not include delivery to rural areas)

Same day delivery for baskets ordered before 11am  (NEXT DAY DELIVERY FOR FRUIT BASKETS)
Same day delivery, when ordered before 11am, to Royal Darwin Hospital, Darwin Private Hospital and Palmerston Hospital.
$15.00 Local Delivery  -
Darwin & Suburbs - Postcodes 0800, 0805, 0810, 0812, 0828, 0829.
Palmerston & Suburbs - Postcodes 0830, 0832
Howard Springs - Postcode 0835
Coolalinga - Postcode 0839
Virginia - Postcode 0834
$25.00 Outer Suburbs Delivery -
Giraween - Postcode 0836
McMinns Lagoon - Postcode 0822
Humpty Doo - Postcode 0836
Herbert - Postcode 0836 
To avoid any inconvenience please choose the correct delivery cost on checkout.  If the incorrect delivery destination is chosen we will email you to recover additional costs and your gift will be delivered once payment is received.
We do not deliver outside of the Darwin, Palmerston & rural areas as above.
Deliveries will, under normal circumstances, be delivered by the date quoted. Occasionally deliveries may be delayed by circumstances beyond our control. Although we will do our best to accommodate delivery windows the time of delivery will be determined by the volume of gifts and delivery locations on the day. It is not always possible to accommodate these kinds of requests.
The delivery amounts will appear before the payment process and before you confirm your order. Please ensure you choose the correct delivery Suburb. For areas outside the Darwin and rural areas please contact us via email at info@territorygiftbaskets.com.au or phone 0415 244 821 to obtain a quote.
Please ensure that you include the recipients name, a correct physical address (WE DO NOT DELIVER TO POST OFFICE BOXES OR PRIVATE MAIL BAGS), delivery date, a contact phone number and your personal message. If the recipient is not at the address supplied and the delivery driver deems it unsafe to leave the gift basket, a calling card will be left.
Every effort will be made to deliver the gift basket to the recipient at the address specified, however if the gift basket cannot be left at the address specified we will re-deliver on the next business day. If the gift cannot be delivered on the second attempt an additional delivery fee will apply.
All orders placed during special events are final and Territory Gift Baskets will not accept any cancellations to orders. Delivery terms and conditions are subject to change during special event periods.

Deliveries during Cyclone Season 

From November through to March each year is the cyclone season in the Top End.  During this time Darwin is susceptible to severe cyclones.  During cyclone warnings all deliveries will be suspended until the all clear is given or if we deem it safe to continue deliveries. During this time we will post information concerning deliveries on the home page of the website. 

Alcohol

Please note alcohol deliveries MUST be accepted by an authorised person over 18. We CANNOT leave alcohol at unattended premises.
Gift Baskets containing alcohol cannot be delivered to restricted premises or restricted areas.
Liquor cannot be sold or supplied to an intoxicated person or to a person under the age of 18 years.  Identification must be sighted at delivery.
NT Alcohol Licence No: 0629/CSL1004

Gift Packaging

All our gifts are adorned with a beautiful bow and accompanied by a personalised gift card containing your message at no extra cost.
We use alternate and unusual containers depending on the type of gifts and the recipient, including baskets, glossy hamper boxes, wooden trays, garden pots, eskys, tubs etc. (some containers may vary from the photos)

Personalised Gift Cards

Your special message is printed on a small gift card. The card is placed inside an envelope and attached to your gift.

Our Gift Baskets

All our gift baskets are uniquely designed. Photographs of the gift baskets presented in this web site are a general representation of our gift basket designs. All our gift baskets are uniquely-designed so that no two people will ever receive the same gift basket unless specifically requested.

Cancellation of Orders

All orders cancelled after payment has been received will incur a cancellation fee of $5. This is a fee that is incurred by us by the Bank.

Fees

All basket costs include Credit Card fees & 10% GST.

 

 

ABOUT US

Shopping made easy! 

In this high tech busy world we have less & less time to do the things we need to do or show the people close to us how we feel about them.  We're here to help!  
We have gifts and gift baskets for all occasions. All products are specially selected to create the perfect gift to thank, congratulate or celebrate any occasion.
We are a locally owned and operated family business servicing the people of Darwin and surrounding areas including Palmerston, Howard Springs, Virginia, Giraween & Humpty Doo with wonderful unique gift baskets and hampers.    
 Shop online 7 days a week.
 We make up each basket as needed and we personally deliver our gift baskets in the Darwin, Palmerston and rural areas to ensure they get to where they're going in good condition.
 
For beautiful gift basket creations that leave a lasting impression every time, shop online with a local Darwin business, knowing that Territory Gift Baskets have the products you're looking for, at prices that will fit your budget. All of our baskets are professionally packed fresh to order.
 
Testimonials

"I have had very positive feedback from my son as to the contents of the gift basket that was delivered. I thank you most sincerely. As we live interstate and as I have a need every so often to send a gift basket to Darwin, I will keep you in mind for future events. I will also post a little note on facebook thanking you and recommending you. Have a lovely weekend." Raelene

"Thanks very much! One very happy recipient who just phoned and is ecstatic! 2 baskets to date have been exceptional, I look forward to ordering many, many more!" Tara

"Thank you. I received a text from my brother and sister inlaw, they were impressed and thankful for the gift hamper."

 "I actually just want to say a big thank you for the gift basket that I ordered for my dad – it was delivered so fast and he said it was fantastic and very nicely presented (it made his day). Many thanks and I will be sure to be in touch in the future if the need arises. Hope you have a great day and thanks again " Raelene

 "Thanks so much for doing this Linda; it was a big success! Two little grandchildren particularly happy about the chocolate!" Betty

 "And thanks for the great service! Much appreciated with the prompt delivery and special presentation of the basket ...and a great surprise for him too he said!" Kerry

 “Thank you for making my friend smile! She loved the basket, including her favourite snacks. Fantastic to find a local company with such great service." Helen

 "Wow, ordered a gift basket around 12:30 today and the recipient had it before 3. Fantastic service. Thanks" Mark

 "Thank you for the gift basket donated to the RSPCA Darwin Quiz Night. It was first prize in the raffle that raised quite a lot of money." Julie

 "Thank you for creating my beautiful wedding hamper which I received on my Hens Day! Filled with lots of gorgeous goodies, it was such a treat!" Stephanie

 "Thank you VERY much  They look fantastic and she loved it. Always a pleasure ordering with you." Natalie