Customer Service

Delivery Information 

**Please ensure someone is home to accept delivery. Gifts cannot be left unattended and unsuccessful deliveries will be attempted the next business day. After this an additional delivery fee will be charged**
We do our own deliveries in the Darwin, Palmerston and some Rural Areas Monday to Friday between 1pm to 4pm. We DO NOT deliver on Weekends. (exceptions are Mother's Day & Father's Day).  We cannot guarantee a delivery will be made at a specific time.
FREE DELIVERY IN DARWIN & PALMERSTON WHEN YOU SPEND $149 OR MORE.
(Does not include delivery to rural areas)
Same day delivery for baskets ordered before 11am.(NEXT DAY DELIVERY FOR FRUIT BASKETS)
Same day delivery, when ordered before 11am, to Royal Darwin Hospital, Darwin Private Hospital and Palmerston Hospital.
$15.00 Local Delivery -
Darwin & Suburbs - Postcodes 0800, 0805, 0810, 0812, 0828, 0829.
Palmerston & Suburbs - Postcodes 0830, 0832
Howard Springs - Postcode 0835
Coolalinga - Postcode 0839
Virginia - Postcode 0834
$25.00 Outer Suburbs Delivery -
Giraween - Postcode 0836
McMinns Lagoon - Postcode 0822
Humpty Doo - Postcode 0836
Herbert - Postcode 0836 
To avoid any inconvenience please choose the correct delivery cost on checkout.  If the incorrect delivery destination is chosen we will email you to recover additional costs and your gift will be delivered once payment is received.
We do not personally deliver outside of the Darwin, Palmerston & rural areas as above, however we can arrange delivery vis Australian Post for an additional fee. Please phone or email for a quote.
Australia Post is not a holding facility and will not accept gifts unless they go through the postal service at a minimum cost of $25.
Deliveries will, under normal circumstances, be delivered by the date quoted (exception is Christmas delivery peak periods). Occasionally deliveries may be delayed by circumstances beyond our control. Although we will do our best to accommodate delivery windows the time of delivery will be determined by the volume of gifts and delivery locations on the day. It is not always possible to accommodate these kinds of requests.
The delivery amounts will appear before the payment process and before you confirm your order. Please ensure you choose the correct delivery Suburb. For areas outside the Darwin and rural areas please contact us via email at info@territorygiftbaskets.com.au or phone 0415 244 821 to obtain a quote.
Please ensure that you include the recipients name, a correct physical address (WE DO NOT DELIVER TO POST OFFICE BOXES OR PRIVATE MAIL BAGS), delivery date, a contact phone number and your personal message. If the recipient is not at the address supplied and the delivery driver deems it unsafe to leave the gift basket, a calling card will be left.
Every effort will be made to deliver the gift basket to the recipient at the address specified, however if the gift basket cannot be left we will re-deliver on the next business day. If the gift cannot be delivered on the second attempt an additional delivery fee will apply.
All orders placed during special events are final and Territory Gift Baskets will not accept any cancellations to orders. Delivery terms and conditions are subject to change during special event periods.
As we are an online business with no shopfront do not have the option to pick up your gift basket.

Bulk Deliveries

Special delivery and pricing arrangements can be made for bulk orders delivered to one or multiple addresses. Please phone 0415 244 821 or email us at info@territorygiftbaskets.com.au for a quote.

Hospital Deliveries

Please ensure that the patient is still in hospital before ordering your gift basket as a redelivery fee will apply if the patient has gone home. Please check the name of the patient and ensure that they have booked in under this name. If known, please provide maiden name of mother for new baby gifts.  Provide the Ward and Room details if known.

Customised Orders

We understand that not all of our Gift Baskets will suit everyone so we are able to customise our gifts. If you would like to customise one of our gifts, give us a call on 0415 244 821 to have a chat or email us at info@territorygiftbaskets.com.au with the details of what you would like in your gift basket and we can arrange a quote. Customised gifts can be arranged for next day delivery and may incur a surcharge.

Corporate Gifts

Would you like to show your staff, clients or customers how much you appreciate them or just to say Thank You? We are a small Australian business that takes gifting seriously, and it shows in the quality of gifts we create throughout the year. We are innovative, flexible and strategic, and we are willing to go that extra mile for you to create corporate gifts that  show you mean business, and let's face it, creating gifts that help get you more business too. Give us a call or send us an email with the details and we'll get back to you with a quote.

Deliveries during Cyclone Season 

From November through to March each year is the cyclone season in the Top End. During this time Darwin is susceptible to severe cyclones.  During cyclone warnings all deliveries will be suspended until the all clear is given or if we deem it safe to continue deliveries. During this time we will post information concerning deliveries on the home page of our website. 

Alcohol

Please note alcohol deliveries MUST be accepted by an authorised person over 18. We CANNOT leave alcohol at unattended premises.
Gift Baskets containing alcohol cannot be delivered to restricted premises or restricted areas.
Liquor cannot be sold or supplied to an intoxicated person or to a person under the age of 18 years.  Identification must be sighted at delivery.
NT Alcohol Licence No: 0629/CSL1004

Gift Packaging

All our gifts are adorned with a beautiful bow and accompanied by a personalised gift card containing your message at no extra cost.
We use alternate and unusual containers depending on the type of gifts and the recipient, including baskets, glossy hamper boxes, wooden trays, crates, garden pots, eskys, tubs etc. (some containers may vary from the photos)


Personalised Gift Cards

Your special message is printed on a small gift card. The card is placed inside an envelope and attached to your gift.

 

Our Gift Baskets

All our gift baskets are uniquely designed. Photographs of the gift baskets presented on this website are a general representation of our gift basket designs. All our gift baskets are uniquely-designed and lovingly curated by hand. We put together each gift as it is ordered and on the day of delivery to ensure gifts are presented beautifully each time.

Cancellation of Orders

All orders cancelled after payment has been received will incur a cancellation fee of $5. This is a fee that is incurred by us by the Bank.

Fees

All basket costs include Credit Card fees & 10% GST.

Accepted Payment Methods

We accept Mastercard, Visa and ZipPay. 
 

ABOUT US

Shopping made easy! 

In this high tech busy world we have less & less time to do the things we need to do or show the people close to us how we feel about them.  
We're here to help!  
We have gift hampers and gift baskets for all occasions. All products are specially selected to create the perfect gift to thank, congratulate or celebrate any occasion.
We're a modern locally owned and operated gifting service and we like to keep things stylish and simple.
Our gift baskets and boxes are curated with love and care. We only choose products we absolutely love.
We source our products from small local and Australian businesses wherever possible.
 
 Shop online 7 days a week.
 We make up each basket as needed and we personally deliver our gift baskets in the Darwin, Palmerston and rural areas to ensure they get to where they're going in pristine condition.
 
For beautiful gift basket creations that leave a lasting impression every time, shop online with a local Darwin business, knowing that Territory Gift Baskets have the products you're looking for, at prices that will fit your budget. All of our baskets are professionally packed fresh to order.
 
Testimonials

"I have had very positive feedback from my son as to the contents of the gift basket that was delivered. I thank you most sincerely. As we live interstate and as I have a need every so often to send a gift basket to Darwin, I will keep you in mind for future events. I will also post a little note on facebook thanking you and recommending you. Have a lovely weekend." Raelene

"Thanks very much! One very happy recipient who just phoned and is ecstatic! 2 baskets to date have been exceptional, I look forward to ordering many, many more!" Tara

"Thank you. I received a text from my brother and sister inlaw, they were impressed and thankful for the gift hamper."

 "I actually just want to say a big thank you for the gift basket that I ordered for my dad – it was delivered so fast and he said it was fantastic and very nicely presented (it made his day). Many thanks and I will be sure to be in touch in the future if the need arises. Hope you have a great day and thanks again " Raelene

 "Thanks so much for doing this Linda; it was a big success! Two little grandchildren particularly happy about the chocolate!" Betty

 "And thanks for the great service! Much appreciated with the prompt delivery and special presentation of the basket ...and a great surprise for him too he said!" Kerry

 “Thank you for making my friend smile! She loved the basket, including her favourite snacks. Fantastic to find a local company with such great service." Helen

 "Wow, ordered a gift basket around 12:30 today and the recipient had it before 3. Fantastic service. Thanks" Mark

 "Thank you for the gift basket donated to the RSPCA Darwin Quiz Night. It was first prize in the raffle that raised quite a lot of money." Julie

 "Thank you for creating my beautiful wedding hamper which I received on my Hens Day! Filled with lots of gorgeous goodies, it was such a treat!" Stephanie

 "Thank you VERY much  They look fantastic and she loved it. Always a pleasure ordering with you." Natalie